Frequently Asked Questions!
Below are some of the most frequently asked questions and answers. Use the links below to jump to a specific question and answer.
Surgipro.com was incorporated in the year 2000, but the management has been in the medical industry for over 30 years running a manufacturing facility oversees, a 40,000 sq. ft. warehouse along with sales and marketing teams here in the United States.
No problem. There are literally tens of thousands of different surgical instruments in today's demanding medical market, so it is difficult to have them all in our website's catalog. Most likely we either have it in our U.S. warehouse or can have our factory send it to us in a few weeks time. We also have partnered with many U.S. companies who, like us, supply high quality surgical instruments and can source their inventories for immediate delivery. Just submit any item information you have (item number, manufacturer, pattern name, specifications, etc.) to firstname.lastname@example.org and we will quote you a price and lead-time for that item.
All Surgipro, Inc. surgical instruments are guaranteed for life against manufacturing defects and corrosion, provided the instrument is used for it's intended surgical purpose. In the unlikely event that an instrument you've purchased from Surgipro, Inc. begins to show signs of corrosion or defectiveness, we'll gladly replace or repair it free of charge, for the life of the instrument.
Yes, just e-mail, fax, or call us with your Purchase Order and we will set up your account on Net 30 Terms. Credit references may be needed.
We do work with many distributors throughout the United States and worldwide. We mainly sell directly into the end-user’s facility.
There is no greater concern to our customers than the security of their personal and payment information. We are committed to keeping your private information just that: private. Following strict PCI compliance guidelines, we do not save any credit card information within our software.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes, we have an expert staff that is professionally trained in the fine art of repairs, adjustments, modifications and sharpening for our surgical instruments. Most repairs can be completed and returned in less than a week for around $25.00. Our staff will evaluate and advise the proper repairs needed prior to any work preformed. Call or e-mail us for more details.
Just send your surgical instrument to:
ATTN: Repair Department
22015 West 66th Street, Unit 860035
Shawnee, KS 66226
Please include a description of the problem, a copy of the Invoice or Packing Slip and a contact name and phone number. One of our expert staff members will contact you once we've received the surgical instruments.
Please Note: Once a surgical instrument has been sterilized it can not be returned for a refund, so please make absolutely sure you want the surgical instrument prior to sterilization.
Yes, for a nominal fee we can laser etch each surgical instrument with your company logo or part number.
Please call and discuss your needs with one of our customer service staff.
Surgical Instrument Modifications: Yes, modifications to existing surgical instruments are quite common and in most cases can be performed by our expert repair facility. Please call one of our customer service reps to discuss.
Custom Surgical Instruments: We have an expert engineering staff at our factory who can discuss and help design custom instruments and everything involved in producing exactly what you need. Please call one of our customer service reps to discuss.